Shipping & Returns
Payments
We require a 50% deposit to secure your booking. The remaining balance must be paid prior to the event. Payments can be made by bank transfer, debit or credit card, or cash. We do not accept cheques. If you need to cancel your order, please let us know promptly so we can offer the date to another customer. If you cancel within 7 days of the event, you will be liable for the full amount.
Shipping Policy
At Shemmex Joy Bakes and Catering, shipments are made at an extra cost depending on the location. Shipments and other delivery service prices vary depending on the size and complexity of the product.
Return & Exchange Policy
​If you need to cancel your order, please let us know promptly preferably five working days before your pick up or delivery date to avoid any inconveniences. We refund 25% of the order cost as a cancellation fee, refunds will be processed within three working days. Cancellations shall not be accepted after an order has been shipped or picked up.